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<h1>Inbound Email</h1>

<p>Use this option to create mail accounts to monitor and manage emails that your organization receives. You must configure the Scheduler to automatically poll inbound email inboxes.  </p>
<p>This page displays the following information:</p>
<ul>
<li><span class="helpButton">Case Macro</span>. Set a macro to link an email with a specific case number. 
When users send an email from the detail page of a case, the case number appears as the subject line of the email. To customize the subject line, you can replace "CASE" with any text of your choice.
<li><span class="helpButton">Save Raw Source</span>. To preserve the raw email source in the database without stripping any of the specified tags, select <span class="helpButton">Yes</span> for the <span class="helpButton">Save Raw Source</span> option.
<li><span class="helpButton">Number of Auto Responses</span>. Enter the number of auto-responses to send to a specific email address within a period of 24 hours. 
<li>A list of existing mail accounts for inbound email. 
<ul>
<li>To view the details of a mail account, click its name in the list. 
<li>To delete a mail account, on the Detail page, click <span class="helpButton">Delete</span>. 
<li>To delete multiple mail accounts from the list and click <span class="helpButton">Delete</span>.
</ul>
<li>A Shortcuts menu that displays the following options:
<ul>
<li><span class="helpButton">All Mail Accounts</span>. Click this option to navigate back to the Inbound Email home page from a mail account's detail page.</li>
<li><span class="helpButton">Monitor New Mail Account</span>. Click this option to create a new mail account. To manage an email campaign, you must create a new mailbox for bounce handling. 
</li>
<li><span class="helpButton">Schedulers</span>. Click this option to view scheduled jobs.</li>
</ul>

